Michael Giard
Development Engineering Manager Technical Program Manager
<Experience>
Cambia Health Solutions 2021/2024
Senior Technical Program Manager
Engineering Manager
- Authored and implemented the annual roadmap for the "Digital First 2023" initiative, coordinated execution across multiple internal departments, and acted as the Product Manager for requirement gathering and discovery. Generated $640k in annual savings through digital front end and legacy backend re-platforming.
- Drove the team towards a microservices-oriented architecture with a backend and frontend redesign of the customer-facing website, which enabled faster resolution of production-critical issues.
- Fostered and managed vendor relationships to enhance operational efficiency and achieve successful project outcomes through strategic oversight, contract negotiation, and performance monitoring, while setting the vision and goals for the Member Experience team via an OKR system.
- Cultivated productive vendor relationships, which increased operational efficiency by 18% and achieving 95%+ on-time project delivery through strategic oversight, contract negotiation, and performance monitoring.
- Oversaw the entire RFP process, including proposal writing, stakeholder coordination, and timely submissions, securing high-value contracts for five critical business lines over a two year period.
- Coordinated cross-organizational delivery for nine delivery teams and 40+ production releases per year.
- Identified and mitigated critical risk factors for delivery, managed the decommissioning and backend re-platforming, and realigned the Software Development team with strategic objectives, resulting in sustainable annual savings of $450k.
- Coordinated delivery for the Member Engagement Service team while fostering a collaborative environment with cross-organizational matrix staffing.
- Managed the delivery of 78 independent releases in 2023 for the Member Engagement Service team, collaborating with cross-organizational matrix staffing.
Intel Corporation – Corporate Services 2017/2021
Technical Program Manager
- Implemented formal Software Development Lifecycle (SDLC) processes for the Corporate Services Project and Solutions Team. Aligned processes with Agile methodologies and Product Development Lifecycle (PLC) stages.
- Established and executed a governance model for Building Management Systems (BMS).
- Selected and supervised vendors through strategic oversight, contract negotiation, and performance monitoring to ensure alignment with project goals and budgetary constraints.
- Coordinated cross-functional teams to deliver compelling and compliant proposals within stringent deadlines.
- Addressed two AA audit findings by enhancing the security of FM and SC Data Center BMS, involving the relocation of 376 network points to 10 VLANs, and safeguarding data centers from intranet access to ensure security compliance.
- Led the expansion of the Data Lake team, integrating seven additional data sources and four sites, with a strategic plan for integrating six more data sources over the next two years and continued database consolidation.
- Defined and implemented roles and responsibilities within the Project Management Office (PMO) for various project types.
Intel Corporation – Customer Quality Network 2014/2017
Operations & Engineering Manager
- Provided strategic direction for a 54-employee organization, developing and executing a comprehensive 5-year support plan and defining performance metrics.
- Imported and exported data between different sources, including Oracle SQL, MS Access, and Microsoft Excel using SSIS.
- Managed the end-to-end RFP process, from drafting to submission, ensuring competitive proposals aligned with organizational objectives.
- Oversaw onboarding, offboarding, resourcing, and team allocation for 15 direct reports across multiple geographic locations, focusing on development, goal setting, and mentoring.
- Prioritized and managed incoming incidents to ensure high availability of 116 applications, implementing robust Business Continuity/Disaster Recovery (BC/DR) plans.
- Implemented a robust documentation process to support existing production applications for continued support post-implementation.
- Implemented JIRA for issue resolution tracking and Atlassian for documentation across the Quality Business Solutions (QBS) and partner organizations, serving as administrator and training coordinator to streamline development activities.
- Managed IT financial planning for 2015, 2016, and 2017, collaborating across four organizations within Intel to align budgeting with strategic initiatives, securing over $3M in funding each year.
Intel Corporation – Strategic Architecture Initiative 2011/2014
Software Solutions Analyst
- Led the alignment of existing application development policies with the new governance structure in the Intel IT Enterprise Architecture Council, resulting in annual savings of approximately 20,000 man-hours and earning a Division Recognition Award.
- Championed the submission and review process of the 2013 PM Virtual Conference whitepaper, contributing to a redesigned virtual conference environment that enhanced usability by 30%.
- Managed Intel IT's Decision Tracking Tool, overseeing requirements gathering, bug submission and tracking, timeline management, and resource allocation for recording enterprise-wide decisions on application standard waivers and exceptions.
Intel Corporation - Information Technology, Sales and Marketing 2009/2011
Software Solutions Analyst
- Spearheaded the transition of Quality Assurance work to the emerging market in Guadalajara, Mexico, for the LinuxSET Platform Reference Design (PRD), ensuring seamless continuity, developing a highly responsive team, and improving operational efficiency, transitioning three headcount with an annual savings of $75k per HC.
- Revamped the PRD website to align with Intel IT Standards, enhancing page load times, workflow efficiency, and user navigation, resulting in improved accessibility and usability.
- Analyzed PRD Utilization Rates to drive adoption across Intel IT Engineering, providing insights and recommendations that increased usage and efficiency by 23% year over year.
Intel Corporation – Digital Home Group 2007/2009
Lead Software Validation Engineer
- Developed comprehensive test strategies and procedures for the Widget Channel Group (later released as "Google TV"), ensuring robust validation methodologies.
- Collaborated closely with the Intel Embedded Graphics Driver Development team to validate video, audio, and hardware compatibility, ensuring seamless integration in a fast-paced, consumer-based team.
- Coordinated with external vendors such as Sony and Yahoo to address and resolve driver compatibility and implementation challenges effectively.
- Created and implemented detailed test plans and checklists to verify backward compatibility and functionality between existing applications and their previous versions, ensuring quality and reliability.
Intel Corporation – Sales and Marketing (SMO) 2005/2007
Operations & Engineering Manager
- Led team of 5 Quality Assurance (QA) Engineers for multiple SMO, Finance and Enterprise projects, including: CRM Service Pack rollout; Master Data Management (MDM) Phase 1; Intel Japan round-out encompassing customers in Ireland, Japan and Israel; LAR/ICE SAP; Telesales; SRM; and, AT Sub-Con.
- Developed, implemented, and improved procedures and test automation for effective hold, release, disposition and communication of issues to achieve timely resolution which reduced the time needed for quality assurance by 50% while increasing test coverage by 200%.
- Defined risk assessment process and metrics for issues and escalation model as appropriate to solicit swift feedback from key stakeholders and Senior Management which identified 5 red flag applications in production which were proactively fixed without any issues or user impact reported.
- Implemented a detailed test planning process to ensure complete coverage of product releases utilizing industry best practices.
- SMO Representative for the ITIL CCB process driving projects towards approval for release throughout the software development lifecycle reviewing and approving >500 releases annually.
- Clearly communicate status with stakeholders regarding go-to-market strategy and timeline.
Intel Corporation – SPEED 2004/2005
Quality Assurance Manager Lead Software Validation Engineer
- Led team of 5 Quality Assurance Engineers for multiple SMO, Finance and Enterprise projects, including: CRM Service Pack rollout; Master Data Management (MDM) Phase 1; Intel Japan round-out encompassing customers in Ireland, Japan and Israel; LAR/ICE SAP; Telesales; SRM; and AT Sub-Con.
- Developed, implemented, and improved procedures for effective hold, release, disposition and communication to achieve timely resolution of program issues, shortening the testing cycle by 20% with the use of automated testing.
- Defined risk assessment process for issues and escalation model as appropriate to key stakeholders and Senior Management.
- SMO Representative for the ITIL CCB process driving projects towards approval for release.
- Clearly communicate with stakeholders regarding go-to-market strategy and timeline.
Intel Corporation – SPEED 2001/2004 (Contract) 2004/2007 (Permanent)
Senior Quality Assurance Engineer
- Managed the release process across multiple environments, utilizing SQL Query Analyzer to deploy code and meticulously documenting development issues impacting forthcoming application releases resulting in 99.99% uptime and 100% user availability over 700+ releases per year for >60 modules.
- Designed automated test plans using Mercury WinRunner, implementing them across various testing environments to enhance testing efficiency and accuracy in support of the factory floor and a 33% reduction in Customer Quality Indicator Reports (CQIR).
- Conducted rigorous stress and load testing using Mercury LoadRunner to validate server performance under varying conditions.
- Collaborated closely with customers throughout all project phases, particularly focusing on resolving issues within the CIRS and ChaNGE modules.
<Core Competencies>
- Cross-Organization Influencing and Collaboration
- Program Governance and Oversight
- Process Definition and Implementation
- Technical Program Management
- Strategic Planning & Execution,
- Full-Stack Development
- Continuous Integration (CI/CD)
- Metrics Definition and Tracking
- SaaS
- Data-Driven Decision-Making
- Technical Specification
- Budget Oversight
- Deliverable Management
- Test Protocols
- Cross-functional Coordination
- Technical Issue Troubleshooting
- Risk Mitigation
- Stakeholder Engagement
- Product Quality
- Industry Standards
- Regulatory Requirements
- Motivational Leadership
- Professional Experience
< Career Timeline>
2001
Starts at Intel as contractor doing Quality Assurance
2004
Hired at Intel as full time employee
2005
First Management Position (QA Manager)
2007
Moves to Digital Home to work on Smart TV's
2009
Switches roles to Solution Analyst
2011
Takes on responsibilities as Technical Program Manager
2014
Returns to Management and starts work as Operations Manager as well
2017
Moves to Coporate Services
2021
Leaves Intel to forge new path at Cambia Health Solutions
2024
Ready to embrace the future!